Privacy policy

privacy policy

This ATP privacy notice (‘Privacy Notice’) describes how ATP (‘we’ or ‘us’) collects, uses, shares, and retains personal information that you provide to us, or that we collect, when you use the ATP website located at https://www.atpuae.com and other websites owned or controlled by ATP (the ‘sites’) or related mobile applications, complete related forms, participate in ATP events, or communicate with one of our customer service representatives (‘personal data’).

Please note that if you disagree with anything in this privacy notice, you must not use the sites or mobile applications, or provide personal information to us in connection with ATP’s properties and services.

4. Introduction

We are deeply committed to protecting your privacy and ensuring the security of your personal information at ATP (Al Tharwaney Property and General Maintenance) referred as (“Company”, “we” or “us” or “ATP”). We highly appreciate you as our valued customer, and we hold your privacy in the highest regard. Our commitment to safeguarding your privacy is reflected in our strict adherence to this policy.

This policy outlines the origins of your personal information, which may either be collected from you directly or provided by you. It also elucidates our objectives for gathering and processing your data, as well as our procedures for collection, utilization, storage, retention, safeguarding, and disclosure of this information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided our Website.

5. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

ATP websites: These are websites we created for you that are operated by us, they include websites operated by ATP under our own domains and web address (URL) and our own micro-sites that are part of a third-party social media networks such as Facebook, Instagram, or Tiktok.

Emails, text messaging services, and other electronic messages: These are the electronic text-based interaction between you and ATP.

ATP customer service: Any communication between you and our customer service center (e.g. phone, chatbot, email, WhatsApp etc.).

3. What information we collect about you and how we utilize your personal information?

In the following section, we clarify the nature of the personal information collected through our platforms, along with the reasons for collection and the purposes for which we employ this information.

3.1 TO RESPOND TO YOUR QUERIES AND EXPRESSIONS OF INTEREST:

We utilize your personal information to promptly address your inquiries and expressions of interest while ensuring we assist you in locating the ideal property that aligns with your requirements. Your personal data may be received through various communication channels, including but not limited to:

When you submit an inquiry via our website, social media pages, phone calls, or WhatsApp, pertaining to any of our properties; When you have indicated your interest in our properties through third-party agents; When you visit our sales office or engage with our sales advisors in relation to a property you intend to acquire.

3.2 TO INITIATE OR FINALIZE A SALES PURCHASE AGREEMENT:

After you have made the decision to proceed with the purchase of a property through ATP, we gather personal information, including your name, passport or visa details, address, emirates ID, and contact information, in order to complete the necessary contractual arrangements for finalizing the property sale. This data is also used to facilitate property registrations, handover processes, and payment arrangements. Furthermore, in order to fulfill our legal obligations and safeguard against fraudulent transactions, we are obligated to conduct a security clearance of our customers in accordance with local laws and as part of our legitimate business interests.

3.3 TO REQUEST YOUR FEEDBACK AND TO RESPOND TO COMPLAINTS:

Your satisfaction is our top priority, and we are committed to proactively taking the necessary actions to ensure your contentment with our services. In order to assist us in addressing your feedback or complaints, we gather the following personal information: your name, passport or visa details, address, emirates ID, and contact information.

3.4 TO CUSTOMIZE AND PROVIDE YOU WITH INFORMATION ABOUT ATP'S SERVICES AND LATEST OFFERS:

We may consolidate the information we receive and gather from you to gain a deeper understanding of your interests and preferences. This enables us to offer you a personalized experience aligned with your specific interests and preferences. We use your personal information to share information relating to ATP's services and the latest offers that may be of interest to you.

3.5 TO FACILITATE EMAIL CAMPAIGNS CONDUCTED BY MARKETING DEPARTMENTS:

As part of our email campaigns, we monitor the delivery, opening, link clicks, and attachment downloads within emails sent by ATP. We perform automated profiling of this information to assess your level of interest in our services or promotions. This data analysis helps us identify and engage potential customers or business partners, enabling us to customize our marketing efforts and deliver you pertinent and timely content that aligns with your preferences. This approach is in line with our legitimate business objectives.

3.6 TO COMPLY WITH HEALTH AND SAFETY OBLIGATIONS:

We may be required to process your medical information or any other health related information in the event of an accident or injury at our residential units or the communities we manage. It may also be necessary for legal reasons or to prepare for and defend against potential legal claims.

5. WHAT ARE YOUR RIGHTS?

If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information given below.

If you choose to exercise any of these rights, we may request additional information to verify your identity and ensure security before disclosing personal information to you. We retain the right to apply a fee, as allowed by law, in cases such as requests that are deemed manifestly unfounded or excessive.

If you would like to access the below rights, you may contact us by mailing us at info@atpuae.com.

4.1 THE RIGHT TO ACCESS

You have the right to confirm whether we process your personal data, receive a copy of your personal data that we hold, and obtain specific details about how and why we process your personal data (similar to the information presented in this privacy statement).

4.2 THE RIGHT TO ACCESS

You have the right to confirm whether we process your personal data, receive a copy of your personal data that we hold, and obtain specific details about how and why we process your personal data (similar to the information presented in this privacy statement).

5. POLICY UPDATES

This policy may undergo revisions periodically. Your ongoing use of our platforms following any changes will be considered as your acceptance of those changes. Therefore, we recommend checking this policy periodically for updates.

6. HOW DO YOU CONTACT US?

In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways.

Email us at info@atpuae.com

Call us at +971 26 222 828