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Terms & Conditions


Please read these Terms & Conditions carefully. These are the general Terms and conditions governing your access and use of this website (“Site”).


Welcome to www.atpuae.com, the official website owned and operated by ATP - Al Tharwaneya Property and General Maintenance (referred to as "ATP," "Company," "we," or "us"). By accessing or using this website, you are agreeing to abide by the following terms and conditions. These terms include the lease or sale and purchase agreement ("Property Agreement") that you may have entered into with ATP or any of its affiliates concerning a commercial lease, unit, or plot, as well as any documents explicitly incorporated by reference. Collectively, these constitute the "Terms of Use" that govern your usage of the Website, including any content, functionality and services offered on or through the Website whether as a guest or a registered user.

Please read these Terms of Use thoroughly before commencing your use of the Website. Your use of the Website or, when applicable, your act of clicking to accept or agree to these Terms of Use, if such an option is presented to you, signifies your acceptance and agreement to be legally bound by these Terms of Use and our Privacy Policy, which is accessible at www.atpuae.com and is incorporated herein by reference. If you do not wish to accept these Terms of Use or the Privacy Policy, you are not permitted to access or use the Website.


We retain the right, at our sole discretion and without prior notice, to modify, suspend, or withdraw the Website, as well as any services or content offered on the Website. We shall not be held liable if, for any reason, the Website or any portion of it becomes inaccessible for any duration. Periodically, we may restrict access to certain sections of the Website, or the entire Website, for any user, including registered users. Your responsibilities include:

  • Facilitating your access to the Website.
  • Ensuring that anyone using the Website through your internet connection is informed about and adheres to these Terms of Use.
  • When accessing the Website or utilizing its services, such as making payments via credit cards or electronic methods, you must provide accurate, up-to-date, and complete registration details and payment information. By using the Website, you agree that all the information you provide during registration or through interactive features is subject to our Privacy Policy, and you consent to our actions in line with that policy.
  • If you receive a username, password, or any other confidential information for security purposes, you must treat it as private and not share it with others. Your account is for your personal use only, and you agree not to grant anyone else access to this Website or its sections using your username, password, or other security details. Promptly inform us of any unauthorized access or security breaches involving your account. Additionally, remember to log out of your account after each session,especially when using a public or shared computer, to prevent others from seeing or recording your password or personal information.
  • You are allowed only one account on this Website. If you have received multiple usernames, passwords, or activation codes, please notify us promptly. Using more than one account violates our Terms of Use.
  • We reserve the right to disable any username, password, or identifier, whether chosen by you or provided by us, at our discretion, without specifying a reason. This includes situations where we believe you have violated these Terms of Use.
  • For secure online payments and data transactions, our Website employs SSL (Secure Socket Layer) technology. SSL encrypts all communication between your computer and our server, ensuring that only we can access and comprehend the information. A closed lock symbol in your browser's window typically indicates a secure connection. Refer to your browser's security specifications for further details. If your browser supports SSL, your transactions are automatically secure. On the internet, a closed lock at the bottom of the browser is the standard indicator of a secure site. As long as the lock remains closed, your information is secure and encrypted to prevent misuse. If you cannot see the closed lock after clicking the secure transaction link, it may be because the window is nested within another frame.


The Website, including all its contents, features, and functionality (such as information, software, text, images, video, audio, and their design and arrangement), is owned by the Company, its licensors, or other content providers. It is protected by United Arab Emirates and international laws covering copyright, trademark, patent, trade secret, and other intellectual property rights.

These Terms of Use grant you permission to use the Website for personal, non-commercial purposes only. You are prohibited from:

  • Reproducing, distributing, modifying, or creating derivative works from Website materials.
  • Publicly displaying or performing the materials.
  • Republishing, downloading, storing, or transmitting any Website content.

Exceptions include:

  • Temporary storage of materials in your computer's RAM while accessing and viewing them.
  • Storing files that are automatically cached by your web browser for display improvement.
  • Printing or downloading a single copy of a reasonable number of Website pages for personal, noncommercial use, with no further reproduction, publication, or distribution.
  • Downloading a single copy of desktop, mobile, or other applications provided by us for personal, non-commercial use, subject to our end user license agreement.
  • Using social media features as enabled.

You are prohibited from:

  • Modify any copies of materials from this site.
  • Republish any part of the Website on another website or in any other medium (including print or electronic) or as part of any commercial service.
  • Use illustrations, photographs, videos, audio sequences, or graphics separately from their accompanying text.
  • Remove or alter any copyright, trademark, or other proprietary rights notices from copied materials on this site.

Please note that no right, title, or interest in the Website or its content is transferred to you, and the Company reserves all rights not expressly granted. Any use of the Website not explicitly permitted by these Terms of Use constitutes a breach and may infringe on copyright, trademark, and other applicable laws.


The names, brand names, logos, and all associated names, logos, product and service names, designs, and slogans belonging to the Company are trademarks owned by the Company, its affiliates, or licensors. Any use of these marks without prior written permission from the Company is prohibited. All other names, logos, product and service names, designs, and slogans found on this Website are the trademarks of their respective owners.


You may use the Website solely for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any manner that violates applicable federal, local, or international laws or regulations, including but not limited to any misuse of credit cards or other electronic payment methods.
  • To transmit or solicit the sending of any advertising, promotional material, such as 'junk mail,' 'chain letters,' 'spam,' or similar solicitations.
  • To impersonate, or attempt to impersonate, the Company, a Company employee, another user, or any other individual or entity, including using email addresses or screen names associated with any of the aforementioned.
  • To engage in any behavior that hinders or restricts anyone else's use or enjoyment of the Website, or which, as determined by us, may harm the Company, users of the Website, or expose them to legal liability.

Additionally, you agree not to:

  • Use any automated tool, such as a robot, spider, or similar device, to access the Website for any purpose, including monitoring or copying its content.
  • Employ any manual process to monitor or copy Website materials or for any other unauthorized purposes without obtaining our prior written consent.
  • Utilize any device, software, or routine that disrupts the proper functioning of the Website.
  • Introduce any malicious or technologically harmful elements, including viruses, trojan horses, worms, logic bombs, or other harmful materials.
  • Attempt unauthorized access, interference, damage, or disruption of any part of the Website, the server housing the Website, or any connected server, computer, or database.
  • Launch an attack on the Website, such as a denial-of-service attack or a distributed denial-ofservice attack.
  • Otherwise try to interfere with the normal operation of the Website.


The information provided on or through the Website is intended for general informational purposes only. We do not guarantee the accuracy, completeness, or utility of this information. Any reliance you place on such information is done solely at your own risk. We disclaim all liability and responsibility for any consequences arising from your reliance on these materials or from the actions of any other Website visitors or individuals who may become aware of its contents.

ATP reserves the absolute right, without incurring any liability, to modify, vary, or extend the completion date of its projects, including the estimated or scheduled completion dates mentioned on or through the Website, at any time.


We may periodically update the Website's content; however, the information may not always be complete or current. The material on the Website may become outdated, and we are not obligated to update it.


Any information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to us taking actions with your information in accordance with the Privacy Policy.


All purchases made through our site or any transactions resulting from your visits are governed by these Terms of Use and the Property Agreement.

Specific sections, services, or features of the Website may have additional terms and conditions that apply. These additional terms and conditions are incorporated into these Terms of Use by reference.


Payments made through this Website are subject to these Terms of Use and the Property Agreement. The Company is not obligated to accept payments made in violation of these terms or after the termination of these agreements. Receipt of payment through this Website or elsewhere does not imply acceptance or waiver of the right to reject payment later.

The Website facilitates payments for service fees, utilities, and other community management charges, as required by community rules and law, in compliance with the Property Agreement. Transactions are conducted in AED (unless stated otherwise). You are responsible for ensuring correct and timely payments. We bear no liability for incorrect or rejected payments or any associated fees. You must promptly report any failed transactions or technical issues with the Website.

In the event of incorrect, unauthorized, or fraudulent transactions, payment may be reversed, and the amounts remain due. Payment processing occurs on the day of submission, except on weekends or nonworking weekdays, when processing occurs on the next working day. Upon receiving funds in our account, we will issue a receipt. While we aim for prompt transaction processing, we disclaim any liability for processing delays.

Payment is considered accepted only after funds have cleared. Any refunds are subject to the Property Agreement's terms. Duplicate or excess payments will be adjusted against future invoices. It is your responsibility to maintain payment documentation through the Website.


You may link to our pages in a fair and legal manner that does not damage our reputation or imply endorsement. The Website may offer social media features for sharing certain content. Use these features as provided by us, within their scope, and in accordance with additional terms we provide. Do not establish links from websites you do not own. We can withdraw linking permission at any time.


The Website may contain links to third-party sites and resources. These are provided for your convenience. We have no control over their content and assume no responsibility for them. If you access third-party sites linked to this Website, you do so at your own risk and under their respective terms of use.


The Website owner is based in the United Arab Emirates. We do not claim that the Website or its content is accessible or appropriate outside the United Arab Emirates. Accessing the Website from outside the UAE may be prohibited by local laws.


We cannot guarantee the Website will be free of viruses or other destructive code. You are responsible for anti-virus protection and data accuracy. We are not liable for loss or damage resulting from your use of the Website, including distributed denial-of-service attacks, viruses, or other harmful material.

The Website, its content, and services are provided 'as is' and 'as available,' without any warranties. We make no representations regarding completeness, security, reliability, quality, accuracy, or availability. We do not warrant that the Website or services will be error-free or uninterrupted. The Company disclaims all warranties, including non-infringement, to the extent permitted by applicable law.


The Company, its affiliates, licensors, and service providers are not liable for any damages, even if foreseeable, arising from your use or inability to use the Website, including direct, indirect, special, incidental, consequential, or punitive damages. This includes personal injury, emotional distress, loss of revenue, profits, business, goodwill, data, and use, whether due to tort, breach of contract, or other causes. Some jurisdictions do not allow liability exclusion; hence, our limitations may not apply.


You agree to indemnify and hold harmless the Company, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, and suppliers, from claims, liabilities, damages, expenses, or fees (including attorney fees) arising from your violation of these Terms of Use or Website use, or the use of Website content, services, or products outside of what's expressly authorized herein, or your use of Website information.


UAE laws, without regard to conflict of laws provisions, govern these Terms of Use and the Website. Legal actions shall exclusively be brought in the courts of Dubai, UAE, except where we choose otherwise. You waive objections to jurisdiction and venue in such courts.


Any claim arising from these Terms of Use or the Website must be filed within one year after it accrues; otherwise, it is barred.


Failure to enforce a term doesn't waive our right to do so later. If a provision is deemed unenforceable, the remaining provisions remain in effect.


These Terms of Use, our Privacy Policy, and the Property Agreement constitute the entire agreement between you and the Company regarding the Website, superseding prior understandings.

Contact Us: The Company operates this Website. For technical support and communications, use our website contact form or email us at info@atpuae.com. Feedback or suggestions can be provided through the We Care form on the Website.

Company or its affiliates may use this information for legal notices under these Terms of Use or the Property Agreement. It's your responsibility to promptly inform us of any changes to this information."**